At Sentinel Bank, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our online banking services. By using our website and online banking platform, you consent to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information when you use our online banking services:

1. Personal Information: This may include your name, address, email address, phone number, date of birth, Social Security number, and other identifying information.

2. Financial Information: We may collect information about your accounts, transactions, payment history, credit history, and other financial details.

3. Device Information: We may collect information about the devices you use to access our online banking platform, including your IP address, browser type, operating system, and device identifiers.

4. Usage Information: We may collect information about how you interact with our website and online banking platform, including pages visited, links clicked, and other actions taken.

5. Location Information: With your consent, we may collect information about your location using GPS, Wi-Fi, or other technology when you use our mobile banking services.

How We Use Your Information

We may use the information we collect for the following purposes:

1. Providing Services: To provide you with access to our online banking platform and to process transactions, payments, and other requests.

2. Personalization: To personalize your experience and customize the content, features, and advertisements you see based on your preferences and usage patterns.

3. Security: To protect the security of your account and prevent fraud, unauthorized access, and other illegal activities.

4. Communication: To communicate with you about your account, transactions, new products and services, promotions, and other relevant information.

5. Analytics: To analyze trends, track user behavior, and improve our website, online banking platform, and services.

Disclosure of Your Information

We may disclose your information to third parties under the following circumstances:

1. Service Providers: We may share your information with third-party service providers who assist us in providing and improving our online banking services, such as IT providers, payment processors, and marketing agencies.

2. Legal Compliance: We may disclose your information when required by law, regulation, court order, subpoena, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

3. Business Transfers: In the event of a merger, acquisition, consolidation, restructuring, sale of assets, or other corporate transaction, we may transfer your information to the successor entity or its advisors.

4. With Your Consent: We may share your information with third parties with your consent or at your direction.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, and destruction. These measures include encryption, firewalls, secure socket layer (SSL) technology, access controls, and other security protocols.

Your Choices

You have certain rights and choices regarding your information, including:

1. Access and Correction: You may access, review, and update your personal information by logging into your online banking account or contacting us directly.

2. Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in the communication or by contacting us directly.

3. Do Not Track: Our website does not respond to "Do Not Track" signals from web browsers. However, you can adjust your browser settings to disable cookies or other tracking technologies.

Children's Privacy

Our online banking services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected information from a child under the age of 13, please contact us immediately.

Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on our website or through other means. Your continued use of our online banking services after the effective date of the revised policy constitutes your acceptance of the changes.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at support@sentinelbank.com or by mail at:

Delta 606 Welton Road, Delta Office Park, Swindon, SN5 7XF